Frequently Asked Questions
What products do you manufacture?
How can I access the Elvee B2B website?
What details are required for KYC?
How will I know if my KYC is approved or rejected?
What should I do if my KYC is rejected? Can I apply again?
Can I add multiple users on one account?
What is the minimum order quantity (MOQ)?
What should I do if i forget my passowrd?
Which payment methods do you accept?
Which diamond certificates do you provide?
Can I update my account information?
How do I place an order?
What are your customer service hours?
How can I escalate an issue with my order?
What payment options are available? Is credit available?
What is the lead time for custom orders?
What quality control measures do you have in place?
How do you ensure the quality of your diamonds?
What should I do if I receive a defective product?
Do you provide certifications for your diamonds?
What should I do if I receive a defective product?
How can I contact your customer service team?
What should I do if I face a technical issue (login / website)?